Frequently Asked Questions and Important Information to Know Before your Appointment
If you have any questions that are not listed below, please TEXT our square number: 844-921-4851 or the owners cell: 240-217-2590. If you call, we may not be able to answer because we are probably in session!
• Your first appointment must be made online so you can enter the information that we need. All of our availability online is completely accurate. • We are on the top floor and there is no elevator. If you are not able to manage stairs then unfortunately we cannot accommodate you.
• Please arrive about 5-10 minutes early to first appointment to fill out your medical forms.
• If you are unsure of who to book with, please read everyone’s description on our staff page.
• When booking online, your credit card is no-show protected. This means we only have access to it if you breach our cancellation policy. It is not on file unless you put it on file.
• Only women can receive Brazilians, or any kind of Bikini or butt Waxes! These services are not for men.
• There is a 3.9% card charge, but we do gladly accept cash!
• You will be charged 50% of the service scheduled if you cancel without a 24 hour notice.
• You will be charged the full amount of the service scheduled if you do not show up to your appointment without canceling. • There is a late fee for waxes, lash lifts, and tints.
• If you are over 15 minutes late to your appointment without letting us know, you will be marked as a no-show and charged in full. If you are going to be more than 15 minutes late for a massage or facial, you must either text us or call and LEAVE A MESSAGE if we do not answer. Please text our square number: 844-921-4851
Please Understand the Following:
Five Senses Massage is a professional establishment with a zero tolerance policy. Please arrive 5-10 minutes early to your first appointment to allow enough time to fill out a medical intake form. If you need to cancel, a 24 hour notice MUST be given, otherwise you will be charged 50% of the service that you have scheduled. If you fail to show up for your appointment you will be charged the full amount of the service scheduled. THERE ARE ABSOLUTELY NO EXCPEPTIONS FOR NO SHOWS OR DAY OF CANCELATIONS. If you are late for your appointment, your massage or facial time will be cut short. If you are late for your appointment please call or text us so that we do not mark you as a no show. If you are late for a wax, lash lift, or tint, you will be charged a late fee. If you are more than 15 minutes late for an appointment without making us aware that you are coming, you will be marked as a no show, and charged in full. Discounts may not be combined with any other discounts. All sales are final. Minors must be at least 14 years of age to receive a massage, and have a parent or guardian present to sign a medical release form. There is an extra charge for credit cards, but we do accept cash. Thank you for understanding.
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